IVR & Call Routing
Send Every Call to the Right Place
Greet callers with a menu, route calls by your rules and make sure the right team answers, every time.
The flow
From Incoming Call to the Right Team
An IVR menu lets callers choose. Routing rules decide where the call rings. Your team simply answers.
Incoming call
via Click2Call or VoIP
IVR menu
Right team answers
Free app, SIP phone or mobile
IVR
Let Callers Choose Before Anyone Picks Up
An interactive voice menu greets callers and sends them to the department they need. Sales, Support, Billing, or whatever fits your business.
- Simple IVR included in the ECO plan
- IVR with up to 5 levels in Premium for detailed menus
- Fewer transfers, because callers land in the right place
- Configured in your CallJu user interface
IVR menu
Up to 5 levels on Premium- 1Sales
- 2Support
- 2·1Technical questions
- 2·2Orders and delivery
- 3Billing
Smart call routing
Route Calls by Time, Region and Device
Decide where each call rings. ECO gives you a routing interface to set destinations. Premium adds rules based on time, region and device.
- Set the destination of your calls: VoIP account, free app or phone
- Routing interface in ECO
- Routing based on time, region and device in Premium
- Send calls outside opening hours to the answering machine
Routing rules
By time, region and device- Mon–Fri · 09:00–18:00Support team · free VoIP app
- Outside opening hoursAnswering machine
- Callers from your regionLocal team · SIP phone
- Visitors on mobileSales · mobile phone
Call management
Nothing Falls Through the Cracks
Alongside IVR and routing, CallJu keeps every call covered.
Answering machine
When nobody can pick up, callers leave a message instead of hanging up. Included from the free plan.
Call recording
Keep a record of conversations for quality, training and documentation. Included from the free plan.
Destinations in one place
Manage where calls ring from your user interface. Change it whenever your team or opening hours change.
By plan
IVR and Routing Across the Plans
Pick the level of control your business needs.
| Feature | Free · €0 | ECO · €14.90/mo | Premium · €99.90/mo |
|---|---|---|---|
| IVR | Simple IVR | Up to 5 levels | |
| Call routing | Routing interface | By time, region and device | |
| Answering machine |
FAQ
IVR & Routing Questions
How menus, routing rules and the answering machine work together.
Does CallJu support IVR and call routing?
Yes. The ECO plan includes a simple IVR and a routing interface. Premium adds an IVR with up to five levels and routing based on time, region and device.
What routing options are available?
ECO includes a routing interface to define where calls ring. Premium adds routing based on time, region and device, so calls follow your opening hours, your locations and the devices your team uses.
Can I route calls to different teams?
Yes. Combine IVR menus with routing rules to send sales, support or billing calls to the right people.
What happens when nobody answers?
Every plan includes an answering machine, so callers can leave a message when your team is unavailable.
Make Sure the Right Team Answers
Add IVR and smart routing to your CallJu account whenever you are ready.